Your privacy is of utmost importance to us. We are committed to safeguarding your personal information. We do not store, sell, share, or lease any of your personal or payment details to third parties without your explicit consent. All transactions and sensitive data are encrypted and handled securely to prevent unauthorized access. Shop with confidence knowing that your information is safe with us.
By accessing and using our website, you acknowledge and agree to abide by our terms and conditions. These terms govern your use of our services, including any purchases made through our platform. We recommend reviewing them thoroughly before making any transaction. Failure to comply may result in the suspension or termination of your access to our services. Your continued use of our site after any modifications to the terms will signify your acceptance of the revised conditions.
We accept online payments through Visa and MasterCard, available in AED (United Arab Emirates Dirhams) or other currencies as agreed upon during checkout. Our payment gateway is secure and compliant with international standards. To ensure a smooth payment experience, look for the Visa or MasterCard logos during checkout, and follow the instructions. We may also offer alternative payment methods based on your location or preference. Please note that all payment transactions are processed through secure platforms, ensuring the safety of your financial information.
We strive to offer fast, reliable, and efficient shipping services to our customers worldwide. Orders are typically processed within 1-2 business days, and shipping times may vary depending on the destination. Please be aware that we do not ship to countries under OFAC (Office of Foreign Assets Control) sanctions, in compliance with UAE law and international regulations. For international deliveries, additional customs duties or taxes may apply based on your country's import laws. Make sure to review shipping options during checkout for more accurate delivery timelines and costs.
Customer satisfaction is our priority. If you are not satisfied with your purchase, you can request a refund or exchange within 14 days from the date of delivery, provided the item is in its original condition, with tags intact, and in its original packaging. Returns for damaged or defective items must be accompanied by proof of purchase and the nature of the defect. Refunds will be processed back to the original payment method used, and may take 7-10 business days depending on your bank. For more detailed guidelines, please review our full return policy.
We understand that sometimes you may need to cancel or replace your order. If you wish to cancel or make changes to your purchase, please contact our support team within 24 hours of placing the order. We will do our best to accommodate your request before the order is processed for shipping. In case of replacement, the original item must be returned in its original condition, and the new item will be shipped after receipt and inspection of the returned product. Please note that some custom or special orders may not be eligible for cancellation or replacement.
If you have any questions, concerns, or require assistance, feel free to reach out to our customer support team. You can contact us at:
Our team is available from Sunday to Thursday, 9 AM to 6 PM (GST), to help you with any inquiries, product information, or technical support you may need. Your satisfaction is our priority!
